SHIPPING AND RETURN POLICY
Domestic Shipping and Processing
Epic Vape Deals places a strong emphasis on order processing and shipping time and we strive to get orders out as quickly as possible. Most orders will be shipped out within 24 hours and our goal is to have all orders shipped by 2:00 pm next business day.
Any orders placed Friday after 3pm EST, Saturday or Sunday, will not be picked up by USPS until the next business day. You may receive a shipping confirmation email over the weekend, but this simply means your order was processed and will ship out the following business day and begin tracking.
For concerns of questions contact: firstname.lastname@example.org
Monday-Friday, 9am-5pm EST.
Note: We do not process orders on weekends or during major holidays. If your order is placed during these any of these days, it will be processed the following business day. All shipping time frames are counted in business days.
All domestic shipping is handled by USPS and all orders are shipped via Priority mail which usually takes anywhere from 1-3 days to arrive at its destination, depending on factors such as relative location, holidays and weekends.*
We charge $6.95 for USPS priority shipping on all orders, and provide free shipping for orders over $60. We ship to all 50 U.S. states as well as Guam, U.S. Virgin Islands, Puerto Rico and APO/DPO/FPO/Other Military Addresses.
*This time frame is not guaranteed as it is simply an estimate provided by USPS for its Priority mail shipping option
After you order is processed, you will receive an automated shipping confirmation which will include all of your tracking information. You can track your package using the link in the confirmation email or by inputting the number directly at www.USPS.com.
Your tracking information may not be updated right away by USPS due to the large volume of orders that USPS receives. It may take up to a couple of days before tracking is updated on the USPS website. This does not mean that USPS has not received your package, as tracking information may not be updated until your package has reached your local USPS sorting facility or post office. There have been cases where tracking does not update at all until the package is delivered at its final destination.
Note: Even though USPS offers very reliable, expedient service, delays and errors may occur. EpicVapeDeals.com is not responsible for any type of error or delay caused by USPS. These issues can be resolved by contacting USPS directly. We will do what we can to help you under any such circumstances, but we recommend contacting USPS directly using the information provided below.
USPS Customer Service
To file a claim 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Undelivered, lost or stolen packages
Any lost, damaged, or stolen packages are not the responsibility of EpicVapeDeals.com. Any packages that are not received, even though the tracking may say delivered, or any case pertaining to any of the issues listed must be resolved with USPS directly by the customer. We do our best to help resolve any and all problems and assist you with anything having to do with your order. Please notify us of any updates or changes you are made aware of.
We do not currently ship internationally. We plan to include international shipping in the future, please check back in to see when this is implemented and contact us should you have any questions.*The shipping time frame is not guaranteed as it is simply an estimate provided by USPS for its Priority mail shipping option
EpicVapeDeals.com follows all federal & state laws and regulations regarding the sale and shipping of e-cigarette products. We use AgeChecker.net for age verification purposes and manually approve any flagged orders with proof of valid ID.
EPICVAPEDEALS.COM REFUND AND ORDER CHANGE POLICY
Here at Epic Vape Deals, we consider it our mission is to bring you quality, affordable, and premium brands that live up to your standards. We understand the need for people to receive great juice at a great price, and at an extremely fast pace! We promise to make every effort to honor requested order changes but cannot guarantee that we’ll be able to. We encourage you to review your shopping cart carefully before submitting your order to make sure it’s just how you like it!
EPICVAPEDEALS.COM RETURN POLICY
eJuice Returns – Epic Vape Deals cannot accept returns on liquid due to U.S. health codes. If you have an issue with your order please use the CONTACT US link on top of the pages. Epic Vape Deals will take any issues into consideration and come to a reasonable deal for us, and a good one for you. You may also email us at email@example.com for quickest response.
If you have received a damaged or incorrect product, please contact us within 7 days of receiving your item.
Exchange – Unopened and unused hardware may be returned for exchange in the form of store credit (please see the above info regarding health codes and returned juice. Even in sealed condition we are unable to take returns due to new health codes)
Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned to the sender at the sender’s expense.
Wrong Item Received – In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a pre-paid return label for you to print out and affix to your return package. Once the item is received, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.
DOA – DOA stands for “Dead On Arrival”. Should you receive a DOA item, you must contact Epic Vape Deals customer service within 24 hours of receiving the product. A customer service representative will attempt to determine the status of your product. Should your product be deemed DOA, a pre-paid return label will be issued for your return. DOA returns must be returned in unused condition with no signs of wear and tear. Items returned that do not meet this criteria will be rejected. Once the item has been received and approved, a replacement item will be shipped back out to you.
Returning Your Item – Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged returns may be subject to rejection.
- Please include the original packing slip with your return. All original product parts, packing material, and instructions must be included with the product. Missing items will subject the return to rejection.
- Your return package must be post marked within 48 hours of receiving your pre-paid return label.
- Ejuice.Deals will only replace defective items with working items of the exact same model.
- In the event that the item you are returning is out of stock, a full refund in the form of store credit will be issued.
- Once your returned item has been received by us, please allow 2-5 business days for your return to be processed.
Items Damaged in Transit – Should your item be damaged by the shipping carrier in transit to you, please contact Epic Vape Deals customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the unopened package. At that time, a customer service representative will determine what action should be taken.
NOTE: EpicVapeDeals.com strongly advises that if you find damage before opening your package, you should return it to the shipping carrier immediately and reject receipt of the package. This will clear you of any responsibility, however this can only be done with unopened packages.