FREQUENTLY ASKED QUESTIONS

Payments

If you place an order from our website please contact the vendor that the purchase was made from.  If you are unsuccessful in remedying the situation please use our contact form and describe your issue and we will contact the vendor on your behalf.

Epic Vape Deals searches the internet to find you the best deals on vape products anywhere.  We do this by partnering with many different vape distributors and wholesalers.  We only hand you off to our partners when we find rock bottom prices you can’t find anywhere else! We are affiliates of the vendors and work hard to save you money.  Any and all issues related to payments should be directed to the vendor you ordered from.  In extreme cases, we will advocate on your behalf to try to come up with an amicable solution for all parties.

If your credit card is declined, please use the appropriate channel to contact the vendor by visiting their main website.  If you are unsuccessful in finding the information you need, please email support@epicvapedeals.com and provide the vendors website name and we will locate the information for you.

Yes.  Although we don’t perform age verification on our own, we only partner with vendors, distributors, wholesalers, and retailers that follow all government regulations regarding the sale of tobacco and tobacco related products which includes e-cigs, vapes, e-liquids, and any other vape related products.  This includes only posting deals and coupon codes from reputable businesses that comply with all FDA regulations as well as regulations abroad.  If you have any questions regarding this topic, please contact us.

How We Work

The main purpose of Epic Vape Deals is to save the vape community money.  We research the pricing of vape products, accessories, and eliquid and find the lowest prices possible.  Once we’ve found a bargain, we provide you with the information you need to make the purchase.  We want to make vape buying easy and ultimately save you as much money as possible.

Yes!

We work with our vendors to obtain vape related gear, swag, accessories, and more to provide to our newsletter subscribers.  For this reason, depending on our vendors requirements, our giveaways may have varying rules. You may need to subscribe to the newsletter, comment on the giveaway page, add us on social media, answer questions and more.  Our vendors want a return on their investment, and its a small token to pay to receive awesome free vaping gear!

First off, Congratulations!

You don’t need to do anything, we will contact you at the e-mail address you provided when you joined our newsletter.  If you haven’t heard from us within 72 hours, you may contact us by using the contact form on our website or e-mailing us at support@epicvapedeals.com

You will have five business days to respond to your winning e-mail, if you won a giveaway, you will need to provide us with age verification and the address you would like your prize sent too.  You will also need to provide a small form of payment to comply with FDA regulations (a very small nominal fee under $1.00).

FDA Regulations regarding promotions and giveaways:

  1. Tobacco products must be sold to consumers. This means that tobacco products can only be given out to consumers through a sales transaction.
  2. Free samples cannot be handed out/shipped out in exchange for consumer contact information or for signing up for a mailing list.
  3. Coupons and discounts are allowed. Buy-one get-one-free promotions are allowed, as long as they are part of a tobacco transaction. However, a promotion that offers the free product at a later date is prohibited.

Epic Vape Deals follows all FDA regulations regarding discounts, coupons, and giveaways including:

 

FDA Regulations regarding promotions and giveaways:

  1. Tobacco products must be sold to consumers. This means that tobacco products can only be given out to consumers through a sales transaction.
  2. Free samples cannot be handed out/shipped out in exchange for consumer contact information or for signing up for a mailing list.
  3. Coupons and discounts are allowed. Buy-one get-one-free promotions are allowed, as long as they are part of a tobacco transaction. However, a promotion that offers the free product at a later date is prohibited.